01
LOW & UNFAIR COMPENSATION
Fair compensation for Alberta drivers.
Drivers spend their time, fuel and resources completing trips. Compensation should properly recognize the work involved in providing rideshare and app-based services.
Fair Fares
Compensation should reflect the work involved in every trip.
Driver Time
A driver's time has value, including time spent waiting.
Operating Costs
Fuel, maintenance and vehicle expenses affect driver income.
02
UNFAIR DEACTIVATION
Drivers need a fair review process.
Losing access to a platform can immediately affect a driver's income. Drivers should receive clear information when an account is restricted or deactivated and have a meaningful opportunity to seek review.
Clear Reasons
Drivers should understand why an account has been restricted.
Fair Review
Drivers should have an opportunity to explain their situation.
Account Access
Deactivation decisions should be transparent and reasonable.
03
DRIVER SAFETY & SECURITY
Safety should always be a priority.
Drivers spend long hours on the road and interact with passengers every day. Safety concerns deserve proper attention, reporting options and support.
✓ Driver security concerns
✓ Passenger-related incidents
✓ Unsafe working situations
✓ Driver reporting and support
04
PLATFORM POLICY TRANSPARENCY
Clear policies create better platforms.
Drivers interact with platform policies every day. Clear information about fares, cancellations, accounts and platform decisions helps drivers understand how their work is being managed.
Clear Policies
Important platform rules should be easy for drivers to understand.
Fare Transparency
Drivers deserve clear information about how fares are calculated.
Account Decisions
Platform decisions should be communicated clearly and fairly.
05
GOVERNMENT REGULATION
Driver voices should be part of policy discussions.
Regulations affecting rideshare and app-based drivers should consider the practical realities of drivers who work on Alberta's roads every day.
Driver Representation
Drivers should have a voice in discussions that affect their work.
Practical Regulation
Rules should recognize the realities of app-based driving.
Fair Standards
Regulations should support a fair and sustainable driver environment.
06
SUPPORT & DISPUTE RESOLUTION
Drivers deserve responsive support.
When a problem occurs, drivers need a clear way to explain what happened, receive a response and seek a fair resolution.
✓ Accessible driver support
✓ Clear complaint processes
✓ Fair dispute resolution
✓ Timely responses to driver concerns